Shipping policy

SHIPPING POLICY

This Shipping Policy is for Metro's Ultimate TCG LLC and was last updated on 01/16/2025

1. SHIPPING AND DELIVERY OPTIONS

Domestic Shipping:

USPS Ground Advantage (3-5 Business Days): Calculated at checkout.

USPS Priority Mail (2-3 Business Days): Calculated at checkout.

Local Delivery (1-2 Days): $5

Free Local Pickup at store location 

2. PROCESSING TIME

Orders are processed within 1-2 business days) excluding weekends and public holidays. Once the item has been handed to the delivery carrier, a tracking number will be sent to the customer.

3. CANCELLATIONS

After an order is submitted, processing begins and the order can be canceled, but a 10% fee will be charged. If there are questions about canceling an order, please read our return cancellation policy & contact us.

4. RETURNS

If your order cannot be cancelled because they have already been processed and shipped, please do not open the package and contact our business immediately (within 3 days after item has shipped) at sales@metrosultimatetcg.com and open up a return request with us. Customers will be charged for all return labels & there is a 10% fee for all cancellations & restocks. We do not accept returns for products that were pre-ordered or on sale/discounted.

5. DELAYED ORDERS

In the case of delayed processing, customers will have the option to cancel their order for a full refund. Shipping provider delays do not fall under the seller's liability. For delayed orders, please first contact the shipping carrier for the item's status.

6. DAMAGED ORDERS

Metro's Ultimate TCG LLC is not liable for lost or damaged products after the order has been placed in the hands of the shipping carrier. If your product has arrived damaged, reach out to us so that we may assist you in filing a claim with the shipping provider.